Refund policy

Monarch Interiors takes pride in manufacturing and supplying high-quality bespoke furniture. We are confident that you will love the products you have purchased. However, if you encounter an issue with your purchase or the product itself, we are here to help. As a company, we believe in transparency and unmatched customer service. We will work with you to ensure you are completely satisfied with your experience. Some important aspects to consider are listed below:

  • Cooling-Off Period: If you change your mind about your purchase, we offer a 48-hour cooling-off period in which you can cancel your order. To cancel, we require written or verbal communication from the customer within this timeframe.
  • Cancellations After 48 Hours: Each item is considered a specialist, made-to-order item and is therefore non-returnable. If you wish to cancel after 48 hours, you will be subject to a 30% restocking fee (calculated based on your order value).
  • Returns After Delivery: We strongly encourage customers to carefully consider their purchase before ordering. However, standard items may be returned if they are unused, in their original packaging. Return shipping costs are the customer’s responsibility, and a 30% restocking fee may apply. Returns must be requested within 14 days of delivery, and we reserve the right to refuse returns that do not meet these conditions.
  • Mattress Policy: Mattresses are delivered in a sealed hygiene bag. Once the seal is broken, the mattress cannot be returned or exchanged.
  • Manufacturer’s Warranty: If a manufacturing fault is discovered with your product, it will be covered under the two-year manufacturer’s warranty, which commences from the date you sign for your delivery.
  • Damaged Items :  Bed slats are designed solely to support a mattress and must be used in accordance with this purpose. Any damage to wooden slats, including breakage or splitting, is not covered under the manufacturing warranty as it is considered general wear and tear or misuse. Customers are responsible for the care and proper use of both ottoman and standard bed slats. Placing excessive weight directly onto the slats, standing or jumping on them, or using them for any purpose other than mattress support may cause damage to the wooden slats. Such damage will not be deemed a manufacturing fault and therefore will not qualify for repair, replacement, or refund under warranty.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at monarchbeds@gmail.com. Please note that returns will need to be sent to the following address: 110 Salop Street , ws30sr, Wolverhampton.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at monarchbeds@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately (within 24 hours) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

At Monarch Interiors, we take pride in the quality and craftsmanship of our beds. Please note that refunds cannot be offered for beds showing signs of general wear and tear, as these are considered the result of everyday use.

Mechanical components such as ottoman struts or lifting mechanisms are not covered under our refund policy and issues relating to these parts will not qualify for a refund.

All made-to-measure or custom-made beds, including those ordered in specific sizes, colours, fabrics, heights, or designs, are strictly non-refundable once production has begun. 

Refunds will only be considered in the rare case that a product arrives with a major manufacturing defect that makes it unfit for use. In such cases, customers must notify us within seven days of delivery and provide photographic evidence. Please also note that delivery and assembly services are non-refundable once completed.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at monarchbeds@gmail.com.

One Return per customer policy