Delivery Information

At Monarch Interiors, we aim to make the delivery of your new furniture as simple and convenient as possible. Delivery times vary depending on the type of product ordered, availability and whether the item is made to order.

Beds & Mattresses
Our beds and mattresses are manufactured and dispatched from the West Midlands all over England and Wales. We aim to deliver most bed and mattress orders within 3–7 working days. During particularly busy periods or for bespoke orders, delivery may take slightly longer. We will contact you regarding your delivery and provide further information before your order arrives.

Dining Tables, Dining Chairs & Furniture
Delivery times for dining tables, chairs, sofas and other furniture can vary depending on the individual product and stock availability. Please refer to the delivery information displayed on the relevant product page for the estimated delivery timeframe.

Bespoke & Made-to-Order Products
Products manufactured specifically to your requirements may require additional production time. Any estimated lead time will be displayed on the product page or confirmed when your order is placed.

Acoustic Wall Panels
Delivery is available within WEST MIDLANDS currently on selected acoustic wall-panel orders. Delivery charges and availability may depend on your location and the quantity ordered. Please refer to the product page or contact us before ordering if you require further information.

Delivery Arrangements
Please ensure that your delivery address and contact telephone number are correct when placing your order. Where applicable, our delivery team will contact you before delivery with further information regarding your order.

Customers are responsible for ensuring there is suitable access to the property and sufficient space for the goods ordered. Please inform us before delivery of any access restrictions that could affect delivery, including narrow staircases, restricted entrances, flats or properties with limited parking.

Missed Deliveries
If a delivery is missed because the customer is unavailable to accept the goods at the agreed delivery time, a £50 re-delivery charge will apply. We may use independent third-party delivery drivers and couriers who charge us for an unsuccessful delivery and subsequent revisit. Customers are responsible for ensuring someone is available at the delivery address on the arranged delivery date. Any applicable re-delivery charge must be paid before a new delivery can be arranged.

Checking Your Order
We recommend checking your goods as soon as reasonably possible following delivery. If you believe an item has arrived damaged, incorrect or with missing components, please contact us promptly with your order details and photographs so that our team can investigate.

Delivery Delays
While we make every effort to deliver within the estimated timeframe, occasionally delays may occur due to circumstances outside our reasonable control. Where possible, we will keep you informed of any significant delay affecting your order.

Questions About Delivery
If you have any questions regarding delivery before placing your order, please contact our customer service team on 07707041779